SummaryAs an Assistant Store Manager at Phipps Plaza Mall, you will provide support in the overall management of the team, merchandise, and client experience. You will lead and develop the team to ensure operational excellence, drive sales achievement, and deliver the highest level of client experience. Alongside the Store Manager, you will inspire the team, build succession plans, and foster internal growth for all team members.
Responsibilities- Empower and support the team to meet individual and store objectives.
- Support in-store training and onboarding of new hires.
- Assume the role of Store Manager in their absence.
- Supervise store personnel and implement company policies.
- Identify, recruit, and develop talents in collaboration with store leadership.
- Lead and empower the team to drive business and champion collaboration.
- Assess and lead performance of team associates.
- Act as a role model demonstrating sales leadership.
- Ensure policies, brand standards, and grooming guidelines are implemented.
- Build and maintain client books and meet sales objectives.
- Handle quality of customer service to meet expectations.
- Develop improvement plans for Mystery Shopper Results.
- Implement CRM tools and develop dedicated clients.
- Be aware of market trends and provide feedback to Store Manager.
- Support in building long-term client relationships.
- Establish a client-centric mentality in store.
- Partner with store leadership on corporate strategy and business operations.
- Cultivate action plans to boost business and increase product performance.
- Work with Visual Merchandising Ambassador to ensure consistency with standards.
- Ensure merchandise is accurately handled, displayed, stored, and maintained.
- Maintain inventory accuracy and shrink rates within standards.
- Ensure opening/closing counting duties are completed.
- Ensure accurate procedures for cash, credit card, and check processing.
- Ensure petty cash is in accordance with company policy.
- Support in ensuring top store standards are met.
- Deliver morning briefs.
Requirements- Minimum 5 years of leadership experience in retail preferred.
- Minimum 3 years of luxury experience preferred.
- Bachelor’s Degree or equivalent experience a plus.
- Strong drive for results and goal-oriented.
- Proactive interpersonal abilities and effective communication skills.
- Proficiency in using POS system and inventory management functions.
- RTW experience preferred.
- Foreign language skills are a plus.
- Aptitude to work in a team environment.
- Ability to lift boxes up to 10lbs.
- Organizational and strong digital literacy required.
- Flexible availability, including nights, weekends, and holidays.
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