Associate, Audit And Control - Cash Office

Summary

The Associate, Audit And Control - Cash Office performs cash office operations including switchboard, general office, accounts payable and daily balancing functions, and executes internal services such as parcel and bag check and procedural inquiries. This role supports financial reconciliation, chargeback investigations and maintenance of office practices to mitigate loss. The position collaborates with store teams to ensure compliance with company policies and supports audit activities.

Responsibilities

• Answer inbound customer calls and route messages according to company standards
• Maintain and update location phone directory
• Oversee repairs and coordination of technical systems such as POS
• Perform banking reconciliation and petty cash management
• Code invoices and investigate chargebacks
• Manage Customer's Own Goods and no inventory value tracking
• Maintain general office practices to ensure a neat workplace and mitigate loss
• Perform department audits of policies and procedures and follow up to ensure compliance
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• 2 years of previous related work experience; retail preferred
• Intermediate knowledge of Microsoft Office including Excel PowerPoint and Word
• Strong attention to detail and exceptional organizational skills
• Excellent written and verbal communication skills
• Experience with financial reconciliation and petty cash procedures
• Ability to perform audits and follow up on findings