Associate, Audit & Control

Summary

The Associate, Audit & Control supports the store cash office and internal control functions, managing the switchboard, general office tasks, accounts payable and daily balancing. This role executes internal services such as parcel and bag checks, conducts departmental audits and follows up to ensure compliance with policies and privacy measures. The Associate also handles banking reconciliations, invoice coding, petty cash and tracking of no-inventory items.

Responsibilities

• Answer inbound customer and internal calls, route calls and deliver messages per company standards
• Maintain and update the location phone directory
• Oversee repairs and escalation of technical systems (POS, etc.)
• Perform banking reconciliation, invoice coding, petty cash management and chargeback investigations
• Manage Customer’s Own Goods and No Inventory Value/No Charge tracking
• Maintain general office practices and a neat workspace to mitigate loss
• Conduct department audits of company policies and procedures and support audit follow up
• Ensure compliance with privacy policies, regulations and cyber security measures

Requirements

• High school diploma or equivalent
• 2-3 years of previous work experience in a similar environment; retail preferred
• Intermediate knowledge of Microsoft Office including Excel, PowerPoint and Word
• Strong attention to detail, excellent organizational skills and effective written and verbal communication