SummaryJoin CHANEL's Team in Piscataway, NJ as a Client Care Advisor and become an integral part of delivering exceptional experiences that embody the timeless values of the House. In this role, you will play a pivotal part in building and nurturing client relationships through various contact channels. Your mission is to provide impeccable service, bringing the essence of our products to life for clients engaged with us remotely.
Responsibilities- Uphold the highest standards of luxury service, ensuring that every interaction reflects the brand's commitment to excellence.
- Proactively seek opportunities to exceed client expectations and elevate the shopping experience.
- Cultivate strong, personalized relationships with clients through proactive communication and attentiveness.
- Serve as a dedicated point of contact, understanding each client's unique preferences and needs.
- Develop a deep understanding of CHANEL’s products, materials, and craftsmanship.
- Stay informed about new arrivals, trends, and product features to provide accurate and valuable information to clients.
- Demonstrate enthusiasm for problem-solving, addressing client inquiries, concerns, and feedback with a solutions-oriented approach.
- Collaborate with other departments to ensure timely resolution and exceed client expectations.
- Liaise with our boutiques to enhance the customer experience and foster a seamless connection between online and in-store services.
- Coordinate with boutique teams to provide a cohesive and integrated client experience.
- Assist clients with online purchases, order inquiries, and returns, ensuring a seamless e-commerce experience.
- Collaborate with the e-commerce team to address and resolve issues related to online orders.
- Proactively bring forward trends and insights to enhance the customer experience.
- Showcase tech-savvy skills, navigating systems and tools to optimize efficiency.
Requirements- Minimum 3 years in a related role.
- A strong ability to empathize with clients, ensuring a customer-centric approach in all interactions.
- Excellent verbal and written communication skills to convey information clearly and professionally.
- Demonstrated problem-solving skills with a proactive mindset, capable of finding creative solutions.
- Flexibility to adapt to changing scenarios and the resilience to handle challenging situations with composure.
- A team-oriented mindset, thriving in a collaborative environment and contributing to the collective success of the team.
- Comfort and proficiency in utilizing CRM systems, call routing, and other relevant tools for efficient client engagement.
- Bringing a positive and enthusiastic attitude to the team, contributing to a supportive and uplifting work environment.
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