Summary
The Beauty Advisor is responsible for developing deep, long-lasting relationships with customers to drive sales, service, and loyalty. This commission-based role requires delivering exceptional customer service, expert product knowledge, and active participation in brand and store initiatives. The advisor will build and maintain a personal client base while supporting merchandising and store operations.
Responsibilities
- Deliver extraordinary service to all customers and exceed personal and brand sales targets
- Acquire new clients, develop existing customers, and retain a loyal personal client base
- Share expert product knowledge with the selling team and attend vendor and product education sessions
- Drive brand sales through marketing opportunities, event execution, and assortment recommendations
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks
- Communicate regularly with personal clients about events, merchandise requests, and sales follow-up
- Resolve customer service issues and partner with selling management on escalations
- Maintain relationships with buyer, vendor, and selling manager and ensure compliance with privacy and cyber security measures
Requirements
- High school diploma
- Minimum of two years' experience in a commission-based sales environment
- Proven ability to exceed sales targets
- Make-up artistry or aesthetics certificate may be required for certain brands
- Prior luxury retail sales experience preferred
- Able to work a flexible schedule including nights, weekends, and holidays
- Highly collaborative, able to multi-task in a fast-paced environment with minimal supervision
