Summary
The Beauty Advisor develops deep, long-lasting customer relationships that drive sales, service, and loyalty. This in-store, commission-based role delivers expert product knowledge, represents the brand, and provides personalized consultations to build and retain a loyal client base.
Responsibilities
- Deliver extraordinary customer service and personalized beauty consultations
- Exceed personal and brand sales and service targets
- Build and maintain a loyal personal client base by acquiring and retaining customers
- Share expert product knowledge with the store selling team
- Support brand sales through event execution, marketing opportunities, and assortment recommendations
- Attend product and vendor education sessions and Holt Renfrew seminars
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks
- Communicate regularly with personal clients regarding events, requests, sales follow-up, and birthdays; resolve customer service issues
Requirements
- High school diploma
- Minimum of two years experience in a commission-based sales environment
- Proven ability to exceed sales targets
- Make-up artistry or aesthetics certificate may be required for certain brands
- Prior luxury retail sales experience preferred
- Fluent in French and English
- Ability to work a flexible schedule including nights, weekends, and holidays
- Highly collaborative, able to multitask in a fast-paced environment with minimal supervision
