Beauty Advisor

Summary

The Beauty Advisor delivers exceptional customer service and builds long-term client relationships to drive sales and loyalty. The role requires expert product knowledge, personalized consultations, participation in brand initiatives, and support of merchandising and operational tasks.

Responsibilities

• Provide extraordinary service and personalized beauty consultations to customers.
• Consistently meet and exceed personal and brand sales targets.
• Build and maintain a loyal personal client base through acquisition and retention activities.
• Share product expertise with the selling team and attend educational sessions.
• Support merchandising, floor recovery, price changes, and other sales support tasks.
• Communicate with clients via phone, mail, and electronic methods regarding events and follow-ups.
• Resolve customer service issues and escalate to selling management as needed.
• Ensure compliance with privacy policies and cyber security measures.

Requirements

• High school diploma or equivalent.
• Minimum of two years experience in a commission-based sales environment.
• Prior luxury retail sales experience preferred.
• Make-up artistry or aesthetics certificate may be required for certain brands.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Highly collaborative, able to multitask in a fast-paced environment with minimal supervision.