Summary
The Beauty Counter Manager creates personalized beauty experiences and drives sales for the assigned beauty brand. This role combines customer sales and education, beauty services, team collaboration, and counter business management.
Responsibilities
- Conduct makeup applications and skincare analyses, and recommend products based on customers' beauty goals.
- Set and achieve personal and counter sales goals using in-store and digital selling tools.
- Manage vendor events and promotions, and build strong vendor relationships.
- Maintain an organized, clean, customer-ready counter and keep current on beauty trends, products, and industry knowledge.
- Process sales, refunds, and exchanges, and build customer loyalty.
- Collaborate with team members to provide welcoming, inclusive customer experiences.
Requirements
- Passion for beauty and customer service, including makeup application and skincare.
- Ability to connect with customers, address concerns, and contribute to a positive team environment.
- Strong multitasking, organizational, and follow-through skills, with initiative and accountability.
- Ability to work a flexible schedule, including evenings and weekends.
- Ability to meet the physical requirements of the role, including standing and moving for extended periods and lifting items up to 25 pounds.
