Summary
The Beauty Counter Manager delivers personalized beauty experiences while driving sales for assigned luxury beauty brands. This role combines sales, education, and counter management to build customer loyalty and achieve performance goals in a commissioned retail environment.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions including sales refunds and exchanges
- Open new customer rewards accounts to build loyalty
- Keep the department organized, clean, and customer ready
- Collaborate with team members to create a welcoming and inclusive environment
- Stay current on beauty trends and product knowledge through training
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns
- Empathy and respect during makeup and skincare services
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Eligible to work in the location and pass background check as required
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