Summary
The Beauty Counter Manager delivers personalized beauty experiences while maximizing sales for an assigned luxury brand. This role blends sales and teaching responsibilities, including makeup application, skincare analysis, digital and in-store selling, event coordination, and vendor relationship management. The manager drives counter results through goal setting, merchandising upkeep, and engaging customer service in a high paced retail environment.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products to meet customer beauty goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions including refunds exchanges and enroll customers in rewards programs
- Collaborate with team members to create a welcoming inclusive environment for customers
- Maintain department organization cleanliness and customer readiness
- Stay current on beauty trends products and industry knowledge through trainings
Requirements
- Passion for customer service beauty trends makeup application and skincare
- Excellent ability to connect with customers and proactively handle concerns
- Empathy respect and ability to provide a supportive environment during services
- Strong multitasking organization and follow through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership accountability and initiative
- Ability to stand and move continuously and lift up to 25 pounds as needed
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