Summary
The Beauty Counter Manager delivers personalized beauty experiences while maximizing sales for an assigned luxury brand at the store counter. This role balances selling and coaching, manages events and vendor relations, and uses in-store and digital tools to build customer loyalty and achieve sales goals.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products.
- Set and achieve personal and counter sales goals using in-store and digital selling tools.
- Manage scheduling and execution of vendor events and promotions.
- Build and maintain strong vendor relationships to drive business results.
- Manage sales transactions, refunds, exchanges, and enroll customers in rewards program.
- Collaborate with team members to create a welcoming and inclusive customer experience.
- Keep the department organized, clean, and customer-ready.
- Stay current on beauty trends and product knowledge through trainings.
- Work a flexible schedule including evenings and weekends.
Requirements
- Passion for beauty, including trends, makeup application, and skincare.
- Excellent customer connection and proactive problem solving skills.
- Empathy and respect for customers during beauty services.
- Strong multitasking, organization, and follow-through abilities.
- Drive to achieve sales goals and willingness to use networking and technology.
- High level of ownership, accountability, and initiative.
- Ability to perform continuous movement and physical tasks during shifts.
- Ability to regularly lift items up to 10 pounds and occasionally up to 25 pounds.
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