Summary
The Beauty Counter Manager provides personalized beauty experiences while maximizing sales for an assigned beauty brand. This role blends sales and teaching, requiring passion for beauty trends, strong customer connection skills, and the ability to build a customer following both in-store and digitally.
Responsibilities
- Conduct makeup applications and skincare analyses to recommend products aligned with customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain vendor relationships to maximize business results
- Manage sales transactions including refunds and exchanges
- Keep the department organized, clean, and customer-ready
- Stay current on beauty trends and product knowledge through trainings
- Use networking and technology to grow customer following and loyalty
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle concerns with empathy
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals in a commissioned sales environment
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to stand and move continuously for 6-8 hours and perform physical tasks including lifting up to 25 pounds
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