Summary
The Beauty Counter Manager leads sales and customer experience for assigned luxury beauty brands at the store counter. This role combines selling, product education, and event execution to drive counter performance and build customer loyalty through in-store and digital engagement.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products aligned with customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions, refunds, exchanges and open customer rewards accounts
- Keep the counter and department customer ready through organization and cleanliness
- Stay current on beauty trends and product knowledge through training
- Collaborate with team members to create a welcoming inclusive environment
- Work a flexible schedule including evenings and weekends
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent customer connection and problem solving skills
- Empathy and the ability to provide supportive service during applications
- Strong multitasking, organization, and follow through abilities
- Drive to achieve sales goals and interest in networking and technology
- Ability to work flexible hours including evenings and weekends
- Capability to remain on feet 6-8 hours and perform physical tasks such as bending and lifting up to 25 pounds
- High level of ownership, accountability, and initiative
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