Summary
The Beauty Counter Manager delivers personalized beauty experiences while driving sales for the assigned brand. This role combines customer-facing sales and education, with a focus on building customer relationships in-store and digitally.
Responsibilities
- Conduct makeup applications and skincare analyses, and recommend products aligned with customer goals.
- Set and achieve personal and counter sales goals using in-store and digital selling tools.
- Manage vendor events and promotions, and build strong vendor relationships.
- Maintain an organized, customer-ready department and keep current on beauty trends and products.
- Process sales, refunds, and exchanges, and build customer loyalty through Nordstrom Rewards accounts.
- Collaborate with team members to create a welcoming and inclusive customer environment.
Requirements
- Passion for beauty, customer service, trends, makeup application, and skincare.
- Strong customer connection, communication, multitasking, organization, and follow-through skills.
- Ability to achieve sales goals and use networking and technology effectively.
- Availability to work a flexible schedule, including evenings and weekends.
- Ability to meet physical requirements, including standing and moving for 6-8 hours per shift and lifting up to 25 pounds occasionally.
