Summary
The Beauty Counter Manager creates personalized beauty experiences while maximizing sales for the assigned beauty brand. This role combines customer-facing sales and education, building customer relationships in-store and digitally, and supporting a welcoming team environment.
Responsibilities
- Conduct makeup applications and skincare analyses, and recommend products based on customers' beauty goals.
- Set and achieve personal and counter sales goals using in-store and digital selling tools.
- Manage vendor events and promotions, and build strong vendor relationships.
- Maintain an organized, clean, customer-ready department and stay current on beauty trends, products, and industry knowledge.
- Process sales, refunds, and exchanges, and build customer loyalty through Nordstrom Rewards accounts.
- Collaborate with team members to create a welcoming and inclusive customer experience.
Requirements
- Passion for customer service, beauty trends, makeup application, and skincare.
- Ability to connect with customers, handle concerns proactively, and contribute to a positive team environment.
- Strong multitasking, organization, follow-through, ownership, and initiative.
- Drive to achieve sales goals and interest in using networking and technology.
- Ability to work a flexible schedule, including evenings and weekends.
- Ability to remain in continuous movement for 6-8 hours per shift, frequently handle merchandise, and lift up to 25 pounds occasionally.
