Summary
Lead sales and customer experience for an assigned beauty brand at the store counter, combining hands-on beauty services with sales and vendor collaboration to drive results. Create personalized makeup and skincare experiences, maintain the counter presentation, and use in-store and digital tools to build customer relationships and loyalty.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools such as text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions, refunds, exchanges, and open customer rewards accounts
- Collaborate with team members to create a welcoming and inclusive environment
- Keep the department customer-ready through organization and cleanliness
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns with empathy
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and interest in networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to continuously move for 6-8 hours and perform physical tasks including lifting up to 25 pounds
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