Beauty Counter Manager - Westman Atelier

As a Beauty Counter Manager at Westman Atelier in Palo Alto, you will be a key player in the Nordstrom Beauty Department, creating personalized beauty experiences and maximizing sales for your assigned brand. You will thrive in a commissioned sales environment, staying on top of beauty trends and building a loyal customer base both in-store and digitally.

• Conduct makeup applications, skincare analyses, and recommend products based on customer beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals using in-store and digital selling tools.
• Manage scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Ensure department is customer-ready through organization and cleanliness.
• Stay updated with the latest beauty trends and industry knowledge through trainings.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards accounts.

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers and handle concerns proactively.
• Empathy and respect for all customers, providing a supportive environment during applications.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals with interest in networking and technology.
• Ability to work a flexible schedule, including evenings and weekends.
• High level of ownership, accountability, and initiative.