Summary
Provide personalized beauty experiences in a luxury fragrance environment by engaging customers, performing makeup applications and skincare analyses, and driving sales both in-store and digitally. Build customer loyalty through product recommendations, appointments, and Nordstrom Rewards enrollment while maintaining a welcoming and organized department.
Responsibilities
- Conduct makeup applications and skincare analyses to recommend appropriate products
- Engage customers to understand their beauty needs and build a customer following
- Set and achieve sales goals through in-store and digital selling including text and social media
- Book appointments and drive sales for in-store beauty events and services
- Manage sales transactions, refunds, and exchanges accurately
- Maintain department organization and cleanliness to remain customer ready
- Participate in trainings to stay current on beauty trends and product knowledge
- Collaborate with team members to create an inclusive customer experience
Requirements
- Passion for beauty trends, makeup application, and skincare
- Strong customer service and ability to connect with diverse customers
- Ability to handle customer concerns with empathy and professionalism
- Effective multitasking, organization, and follow-through skills
- Drive to meet sales goals and use networking and technology for selling
- Flexible availability including evenings and weekends
- Eligibility to work and pass background checks as required
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