Summary
Provide personalized beauty experiences in a department store setting, engaging customers through makeup applications, skincare consultations, and sales for luxury beauty brands. Drive both in-store and digital sales while maintaining a welcoming and organized department and participating in brand trainings and events.
Responsibilities
- Conduct makeup applications and skincare analyses and recommend products aligned with customer goals
- Engage customers to build loyalty and open new rewards program accounts
- Set and achieve sales goals for in-store and digital channels using selling tools including text and social media
- Book appointments and drive sales for in-store beauty events and services
- Handle sales transactions including refunds and exchanges
- Collaborate with team members to create an inclusive customer experience
- Maintain department organization and cleanliness to be customer ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty trends, makeup application, and skincare
- Excellent customer service and ability to connect with and support customers
- Strong multitasking, organizational, and follow-through skills
- Drive to achieve sales goals and comfort using networking and technology for selling
- Ability to work a flexible schedule including evenings and weekends
- Ability to handle customer concerns with empathy and professionalism
- Willingness to participate in trainings provided by employer and brand partners
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