Summary
The Boutique Director leads the boutique as its ultimate leader and brand ambassador. This role builds and develops an exceptional team, delivers superior client service, and ensures the boutique exceeds performance targets.
Responsibilities
- Coach and inspire boutique staff to deliver an elevated client experience.
- Foster a positive, inclusive working environment built on feedback, mutual respect, and teamwork.
- Develop boutique leaders and empower teams to manage their responsibilities.
- Partner with the boutique team and Home Office to achieve business goals and increase sales.
- Use key performance indicators to continuously improve business results.
- Represent the brand in the market and develop the client base through community involvement, partnerships, and events.
Requirements
- Minimum 7 years of related experience.
- Ability to thrive collaboratively in a team environment and demonstrate a passion for client experience.
- Excellent communication skills; foreign language skills are preferred but not required.
- Passion for the brand, its history, product offerings, and social and cultural initiatives.
- Bachelor's degree preferred.
- Ability to lift 15 pounds and work a flexible schedule, including late nights, weekends, and some holidays.
- Ability to work in-store to develop and coach teams and uphold boutique image and operational standards.
