SummaryAs a Boutique Director at Saks in New York, you will oversee all aspects of the boutique, including sales generation, store operations, and team and client development. You will lead the leadership team to achieve sales goals and ensure outstanding client service.
Responsibilities- Achieve annual boutique sales goals across all product categories.
- Develop Sales Associates to exceed client development and individual sales goals.
- Ensure outstanding client service at all times.
- Conduct regular management meetings to review performance and develop business strategy.
- Oversee staffing, scheduling, and compliance with payroll budgets.
- Partner with HR for recruitment and hiring of sales and leadership team.
- Manage payroll, expenses, and headcount to maintain operating budget.
- Coordinate events with Corporate Office to increase traffic and sales.
- Develop product knowledge with Merchants and Training Team.
- Ensure visual merchandising aligns with brand direction.
- Participate in in-store promotions and report on product feedback.
- Lead operational processes to minimize stock loss and enhance customer service.
- Ensure compliance with company policies and standards.
- Review operational reports to ensure adherence to policies and manage profitability.
- Conduct quarterly emergency procedures meetings and update contact lists.
- Problem solve and develop strategies to support service and productivity.
Requirements- 10+ years of boutique management experience.
- Strong understanding of luxury fashion industry and clientele.
- Ability to develop, motivate, and train leadership team and staff.
- Effectively delegate tasks and manage time in a fast-paced environment.
- Strong interpersonal, communication, and organizational skills.
- Work full-time including nights, weekends, and holidays.
- Travel as needed.
- Operate all necessary equipment.
- Understand and apply company policies and procedures.
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