Summary
The Boutique Director leads the boutique as its senior leader and brand ambassador. This role develops an exceptional team, delivers elevated client service, and drives performance against business targets.
Responsibilities
- Coach and inspire boutique staff to deliver an elevated client experience.
- Build a positive, inclusive working environment grounded in feedback, respect, and teamwork.
- Develop boutique leaders and empower them to manage their teams and business responsibilities.
- Set and achieve business goals, partnering with the boutique team and Home Office to increase sales.
- Use key performance indicators to improve results and lead with agility.
- Represent the brand in the market and grow the client base through community involvement, partnerships, and events.
Requirements
- Minimum 7 years of related experience.
- Bachelor's degree preferred.
- Ability to thrive collaboratively and communicate effectively.
- Passion for client experience and the brand, its heritage, and products.
- Foreign language skills preferred but not required.
- Ability to lift 15 pounds and work a flexible schedule, including late nights, weekends, and some holidays.
- In-store presence required to develop and coach teams, uphold boutique image and operational standards, and deliver client service.
