Brobston Group is managing the hiring process. Our team screens all applicants and coaches you through the interview process.
Overview
Our client is seeking a Store Director to lead a high-profile luxury flagship in Los Angeles. This role calls for a commercially strong, floor-driven leader who can elevate team performance, strengthen client development, and represent the store with confidence among senior leadership and an influential local clientele. It is an opportunity to take ownership of a visible business in a period of transition and growth, with a focus on rebuilding momentum, shaping culture, and driving the next phase of success.
Responsibilities
Lead the overall performance of the flagship, with accountability for sales, KPIs, profitability, client development, and operational excellence.
Define, execute, and continuously refine the store action plan to achieve business goals.
Set clear quantitative and qualitative objectives.
Analyze daily, weekly, and monthly results and adjust strategy accordingly.
Identify opportunities to close performance gaps and accelerate growth.
Serve as a highly visible leader on the sales floor, setting the tone for service, productivity, and team engagement.
Build credibility with a tenured and personality-driven team through strong leadership, coaching, and consistent standards.
Recruit, develop, and retain top talent across the store, with a focus on strengthening the selling team and supporting future growth.
Create a clear vision for the team and provide structured feedback, coaching, and development planning for direct reports and store staff.
Foster a positive, accountable, and high-performing store culture aligned with the values and expectations of this luxury house.
Act as a brand ambassador internally and externally, ensuring the client experience reflects the highest standards at all times.
Drive clienteling strategy across all levels of the business, with particular focus on VIC and VVIC relationships.
Leverage personal and professional networks to attract new clients and deepen engagement within the Beverly Hills luxury community.
Represent the store during executive visits, business reviews, walkthroughs, collection previews, and other high-visibility moments.
Maintain strong awareness of the local market, competitive landscape, and evolving client trends, then translate insights into actionable plans.
Oversee store operations, payroll reporting, scheduling, inventory control, stock flow, and compliance with company policies and legal requirements.
Ensure excellence across front of house, back of house, visual presentation, safety, security, and asset protection.
Partner closely with retail leadership, HR, and cross-functional teams to support business priorities and improve store processes where needed.
Requirements
5 to 10 years of successful management experience in the luxury retail industry.
Experience leading sizable teams, a $15M + volume business, or otherwise complex luxury environment.
Proven ability to drive sales performance, improve KPIs, and execute strategic action plans in a fast-paced store setting.
Strong leadership presence, with the confidence to manage high-performing and strong-willed team members while building trust and alignment.
Deep commitment to client experience, loyalty, and long-term relationship building.
Established understanding of the Beverly Hills luxury market is strongly preferred.
Experience working with Women's RTW.
Existing connections within the local luxury, stylist, entertainment, or high-net-worth client community are highly valued.
Comfort operating in a highly visible role with regular exposure to senior executives and international visitors.
Strong business acumen, including the ability to present results, assess opportunities, and make sound decisions quickly.
Experience recruiting, coaching, and developing talent, with a hands-on and supportive management style.
Entrepreneurial mindset and comfort working within a framework that allows initiative, creativity, and local business building.
Excellent interpersonal, communication, and influencing skills.
Strong organizational skills, attention to detail, and operational discipline.
High level of fashion and product sensitivity, with the ability to translate brand direction into a compelling in-store experience.
Comfort with digital tools and retail systems.
Full-time, on-site availability in Los Angeles.
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