SummaryAs a Boutique Director in King of Prussia, you will be the central figure in ensuring exceptional client experiences while achieving company goals. You will plan and execute the boutique's business plan, manage a high-performing team, and maintain streamlined operations to uphold the boutique's professional image.
Responsibilities- Act as a role model to ensure exceptional client service for both internal and external clients.
- Identify and share best practices across the business and demonstrate excellent teamwork.
- Ensure profit targets are met and manage discounts and costs within budget.
- Achieve boutique objectives through KPIs and department targets.
- Manage performance of colleagues, providing feedback and development opportunities.
- Represent the boutique at internal and external meetings.
- Organize daily and weekly tasks in line with policies through delegation and participation.
- Maintain visual merchandising to company standards.
- Manage till and transactional procedures.
- Participate in and conduct training sessions and meetings as required.
- Ensure adherence to company dress code standards.
Requirements- Considerable retail management experience, ideally within a luxury environment.
- Proven track record of sales achievements and performance delivery.
- Jewelry or timepiece product knowledge.
- Ability to develop and implement business strategies and manage budgets.
- Strong numeracy skills and ability to analyze sales performance.
- Experience in leading, mentoring, and coaching a high-performing team.
- IT literacy and evidence of CRM and networking skills.
- Ability to work long hours, lift packages, and stand for extended periods.
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