Boutique Manager - South Coast Plaza

The Boutique Manager will act as an entrepreneur and take ownership of the Guerlain Boutique, driving for sales results and providing a best-in-class luxury client experience for all brand axes to establish long term relationships. Inspire and influence the Guerlain Selling Ceremony by acting as a brand ambassador and coaching and developing the Boutique team.

• Act as a Guerlain Brand Ambassador, embodying and communicating Guerlain’s savoir-faire, heritage, and values.
• Enable a client-oriented mindset and promote the vision of luxury and modernity.
• Be creative and innovative; contribute to the continuous improvement of the market with a test and learn approach.
• Create strong relationships with key business partners, both in stores and in the Corporate office.
• Provide regular feedback to the Corporate office and share best practices with other Guerlain retail locations.
• Act as a Business Developer of Customer Retention Management (CRM) by creating and growing the client base.
• Perform sales analysis and propose actions for improvement in partnership with the National Sales Director.
• Achieve established retail and net sales goals as set forth by Corporate.
• Build a network of high-performing Beauty Advisors and Selling Specialists.
• Manage team of Beauty Advisors and Selling Specialists, including hiring, coaching, scheduling, and payroll.
• Partner with Education in the training and development of Beauty Advisors.
• Provide a customized service experience exclusive to the Boutique.
• Ensure achievement of the boutique’s sales targets and key performance indicators (KPI).
• Facilitate the communication and logistical execution of store events and promote in-store animations.
• Manage boutique operations efficiently, including sales analysis, stock management, and shift scheduling.
• Collaborate with corporate office and proactively provide feedback for continuous improvement.
• Build relationships with Saks partners and act as a liaison between the retailer and Guerlain’s Corporate office.
• Work with retail store management to ensure proper planning and execution of product launches, promotions, and special events.
• Implement the corporate merchandising guidelines to ensure the company’s brand image is properly represented.

• 5+ years of prestige beauty, fragrance, and/or skincare sales and management experience.
• Prior experience as Business Manager, Sales and/or Training.
• Passionate about Guerlain and its values and able to convey this passion to the team and clients.
• Empathetic and positive, results-oriented, with an entrepreneurial mindset to develop the business.
• Limited travel required (5-10%).