Boutique Manager

As a Boutique Manager at Chloé in Toronto, you will be the first ambassador of the Maison, responsible for welcoming every guest into the Chloé family. You will lead your team and own the boutique's business, ensuring a high level of customer satisfaction and operational excellence.

• Lead the team to develop long-term relationships with clients and set CRM targets.
• Coordinate contact campaigns and supervise the use of CRM tools.
• Supervise sales on the floor to improve business performance and customer service.
• Create action plans to improve business in line with Maison strategy.
• Organize team briefings and perform performance assessments.
• Coach the team, identify training needs, and lead individual development plans.
• Supervise boutique environment and liaise with operations for improvements.
• Manage payroll, expenses, and stock management.
• Ensure compliance with Richemont policies and standards.

• 5+ years of retail management experience with a focus on concession business management.
• 10 years of experience in luxury retail.
• Strong entrepreneurial spirit and leadership skills.
• Excellent communication and networking skills.
• Ability to lead, coach, and develop team members from diverse backgrounds.
• Strong sense of client satisfaction and luxury experience.