Boutique Manager - Scottsdale Fashion Square

The Boutique Manager at Scottsdale Fashion Square is responsible for overseeing all aspects of the boutique, including sales generation, store operations, and team and client development. This role requires a strong understanding of the luxury fashion industry and the ability to lead a team to achieve sales goals while ensuring exceptional client service.

• Achieve annual boutique sales goals across all product categories.
• Develop and motivate the leadership team and sales associates to exceed client development and sales goals.
• Ensure outstanding client service at all times.
• Conduct regular management meetings to review performance and develop business strategies.
• Oversee staffing, scheduling, and compliance with payroll budgets.
• Partner with Human Resources for recruitment and hiring.
• Manage payroll, expenses, and headcount to maintain the operating budget.
• Coordinate events with the corporate office to increase boutique traffic and sales.
• Develop product knowledge and ensure visual merchandising aligns with brand direction.
• Participate in in-store promotions and report on product feedback.
• Lead operational processes to minimize stock loss and enhance customer service.
• Ensure compliance with company policies and standards.
• Review operational reports to ensure adherence to policies and manage profitability.
• Conduct quarterly emergency procedures meetings and maintain updated contact lists.
• Develop strategies to support service, efficiency, and productivity.

• 10+ years of boutique management experience.
• Strong understanding of the luxury fashion industry and clientele.
• Ability to develop, motivate, and train teams.
• Effective delegation and time management skills.
• Strong interpersonal and communication skills.
• Ability to work full-time, including nights, weekends, and holidays.
• Willingness to travel as needed.
• Proficiency in operating necessary equipment.
• Understanding and application of company policies and procedures.