Boutique Manager - Somerset

Summary

Lead a TAG Heuer boutique to drive sales performance, develop the team, and deliver exceptional client experiences in line with brand standards. Oversee store operations, visual merchandising, and local market activities while identifying opportunities to grow the business. Act as a brand ambassador and coordinate events and client development initiatives.

Responsibilities

• Drive sales on the floor and achieve boutique objectives by analyzing KPIs and executing action plans.
• Lead, coach, and develop the team through performance reviews, feedback, and hiring.
• Ensure exceptional client service and long-term client relationship development including clienteling and appointment management.
• Plan and coordinate events, network with local stakeholders, and assess event ROI.
• Oversee boutique operations including inventory, cash, security, store opening/closing, expenses, and compliance with internal controls.
• Maintain luxury grooming, presentation, and visual merchandising standards.

Requirements

• Management experience in a luxury retail environment.
• Proven ability to drive business results and analyze retail performance metrics.
• Excellent interpersonal, communication, and presentation skills.
• Inspirational leader with coaching skills and ability to develop a high-performing team.
• Client-centric mindset focused on recruiting and growing the active client base.
• Agile manager able to multi-task and adapt to fast-paced, variable business needs.