Boutique Watchmaker

As a Boutique Watchmaker at Richemont in New York, you will provide immediate service to clients entering the boutique, offering detailed analysis and repair services for watches and accessories. You will ensure that all services and components are processed efficiently and accurately.

• Diagnose and service watches, clocks, and accessories, including quartz, mechanical, automatic, chronographs, and complications.
• Communicate precise evaluations to clients and sales associates, considering product history, warranty, and quality.
• Maintain and organize the workshop, ensuring all tools and equipment are calibrated and maintained.
• Participate in routine testing of technical skills and provide feedback on quality issues.
• Communicate effectively with boutique personnel, managers, and clients regarding scheduling and feedback.
• Participate in brand trainings and Maison sponsored events.

• Accredited Watchmaking Diploma or Certification, or equivalent validated abilities.
• Minimum of 5-10 years of experience in watchmaking, with retail and luxury brand experience preferred.
• Proficiency in computer skills and knowledge of SAP preferred.
• Strong organizational, interpersonal, and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.