Brand Ambassador

As a Brand Ambassador at Montblanc in Miami, you will focus on delivering high-quality omnichannel service, primarily through the e-boutique, to meet client needs and expectations. You will represent the Maison by promoting Montblanc's values and driving sales growth through corporate gifting initiatives and client outreach.

• Achieve individual sales goals and targets by identifying opportunities to build revenue and increase average invoice.
• Exemplify sales culture and achieve operational excellence by handling all inbound calls, emails, and chat in a timely manner.
• Work with the Client Relations management team to track client inquiries and capture customer data.
• Partner with the After Sales team to ensure product and repair service needs are met.
• Serve as a point of contact for escalations and monitor daily tracking tools.

• Experience in eCommerce, especially in the luxury retail sector preferred.
• Proficiency with Microsoft Office Product Suite and CRM tools like SAP and Salesforce.
• Knowledge and enthusiasm for the luxury brand market segment.
• Excellent verbal and written communication skills.
• Ability to multi-task and learn multiple applications and systems.