Summary
Brand Ambassadors deliver a personalized, customer-first shopping experience on the sales floor, using product knowledge and styling to drive KPIs and sales. This entry-level role supports store operations and visual standards while engaging customers and connecting them to loyalty programs.
Responsibilities
- Provide excellent customer service with a customer-first mindset on the sales floor.
- Meet or exceed individual KPI targets (SPH, data capture) and support store sales goals.
- Engage and educate customers on products, programs, and the Polo Connect loyalty experience.
- Assist customers in fitting rooms with sizing and maintain fitting room standards.
- Support store operations including floor sets, replenishment (ISOS), opening and closing tasks, and back-of-house duties.
- Maintain visual merchandising standards and apply company visual guidelines.
- Participate in company trainings on product, process, compliance, and talent development.
- Collaborate with colleagues and provide product feedback to management.
Requirements
- Retail or similar high-volume customer service experience preferred.
- Strong communication skills and ability to build positive customer and team relationships.
- Ability to stand, walk, and operate a register for multiple hours and perform physical tasks up to 30 lbs.
- Flexible schedule availability including days, evenings, weekends and occasional travel as required.
- Comfort working on the sales floor, in stock/dressing room areas, and performing repetitive tasks while prioritizing customer experience.
