Brand Ambassador

Summary

Brand Ambassador responsible for delivering exceptional customer service and a personalized shopping experience while supporting store operations and visual standards. This role focuses on driving sales performance, educating customers on programs and products, and contributing to a cohesive team environment. The position requires flexibility to work varied schedules including nights and weekends and to perform physical tasks on the sales floor and in back of house.

Responsibilities

• Provide excellent customer service with a customer first mindset.
• Meet or exceed individual KPIs such as sales per hour and data capture.
• Support achievement of sales plans through teamwork and adherence to brand policies and procedures.
• Engage customers using the Polo Connect program and educate them on offerings.
• Assist in fitting rooms with sizing and maintain store standards.
• Maintain sales floor and back of house standards, completing opening and closing duties.
• Support operational activities including floor sets and replenishment.
• Participate in company trainings on product, compliance, and talent development.
• Provide feedback to management on product and category opportunities.

Requirements

• Retail or similar high-volume environment experience preferred.
• Effective verbal communication with customers and store personnel.
• Ability to stand, walk, and move around the sales floor for extended periods.
• Ability to lift up to 30 lbs and perform moderate climbing as needed.
• Ability to operate a register and perform point of sale tasks.
• Willingness to work a flexible schedule including days, evenings, weekends, and occasional travel.
• Ability to build and maintain positive working relationships with customers and coworkers.