Summary
Provide personalized and inspiring customer service in a retail environment, support sales goals and maintain store standards while representing the brand. This entry level role emphasizes customer focus, teamwork, and product knowledge and can lead to future leadership opportunities.
Responsibilities
- Deliver excellent customer service with a customer first mindset.
- Meet or exceed individual sales KPIs such as SPH and data capture.
- Contribute to monthly, quarterly, and annual sales plans and uphold brand standards.
- Connect customers to loyalty programs and educate them on available offerings.
- Assist customers in fitting rooms and maintain store presentation and standards.
- Support operational activities including floor sets and replenishment.
- Complete opening and closing responsibilities and maintain back of house processes.
- Participate in company trainings on product, process, and talent development.
- Provide product feedback to management and collaborate with colleagues.
Requirements
- Retail or similar high-volume customer service experience preferred.
- Effective verbal communication skills with customers and team members.
- Ability to stand, walk, and maneuver on the sales floor for extended periods.
- Ability to lift up to 30 lbs and perform moderate climbing as needed.
- Ability to operate register and perform cash wrap duties.
- Flexible availability including days, evenings, weekends and possible travel.
- Ability to build and maintain positive working relationships.
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