Brand Ambassador

Summary

Part-time Brand Ambassadors deliver a personalized, customer-first shopping experience on the sales floor, supporting store goals and embodying brand standards. This entry-level role focuses on building customer relationships, driving sales through both in-person and digital touchpoints, and supporting store operations as part of a team. Ambassadors are encouraged to engage in training and networking to develop a clientele and advance into leadership roles.

Responsibilities

• Drive daily, weekly, and monthly sales goals through proactive customer engagement.
• Provide personalized service and represent the brand experience on the sales floor.
• Support company and store initiatives, training, and team collaboration to achieve business results.
• Utilize digital tools and alternative purchase paths (Gladly, Click to Zoom, JRNI, Ship to Home) to broaden customer access and drive sales.
• Maintain sales floor standards and visual presentation at all times.
• Engage in networking to build and retain a clientele and provide feedback to management on opportunities.

Requirements

• Retail or similar industry experience preferred in a high-volume or specialty environment.
• Strong communication skills and ability to build positive relationships with customers and coworkers.
• Ability to operate a register and perform cashwrap duties; stand and walk for extended periods.
• Physical ability to lift up to 30 lbs., maneuver sales floor, stock/dressing room, and office areas.
• Flexible availability including days, evenings, weekends and occasional travel as required.