Brand Ambassador

Summary

Full-Time Brand Ambassador responsible for delivering a personalized and inspiring shopping experience that exceeds customer expectations, supports store initiatives, and represents the brand with professionalism. This role focuses on sales performance, customer engagement, and contributing to a collaborative store environment while supporting new technology and alternative purchasing processes.

Responsibilities

• Deliver sales and profit performance using key tools and resources
• Support execution of company and store initiatives
• Participate in team training to drive business results
• Engage clients through creative outreach and community initiatives
• Provide exceptional customer experience aligned to brand expectations
• Support alternative purchasing processes such as Gladly, Click to Zoom, JRNI, and Ship to Home
• Broaden product discovery using QR codes, digital catalogs, and virtual stores
• Maintain store standards and sales floor productivity at all times
• Provide feedback to management on opportunities and category needs

Requirements

• Retail or similar industry experience in a high-volume specialty environment preferred
• Effective communication skills with customers and store personnel
• Ability to operate register and remain on feet for extended periods
• Ability to lift up to 30 lbs and perform physical tasks on the sales floor
• Flexible availability including days, evenings, weekends and occasional travel
• Proven ability to build and maintain positive customer and coworker relationships
• Planning, prioritization and time management skills