Brand Ambassador

Summary

Brand Ambassadors provide a customer-first, personalized shopping experience on the sales floor, assisting with styling, fitting, and product education. The role supports store performance by meeting individual KPIs and contributing to team sales plans while maintaining visual and operational standards. This entry-level, in-store position involves collaboration with the team, participation in training, and assisting with merchandising and replenishment activities.

Responsibilities

• Deliver excellent customer service and create an inspiring shopping experience.
• Meet or exceed individual sales objectives and KPIs (SPH, data capture).
• Connect customers using the Polo Connect program and educate them on programs and offerings.
• Assist customers in fitting rooms with sizing and maintain fitting room standards.
• Maintain store standards on the sales floor and back of house, completing opening and closing tasks.
• Support operational activities such as floor sets, replenishment (ISOS), and visual standards.
• Provide product feedback and collaborate with management and colleagues to enhance the customer experience.

Requirements

• Retail or similar industry experience preferred.
• Strong customer communication and relationship-building skills.
• Ability to stand, walk, and move around the sales floor for multiple hours and operate the register.
• Ability to lift and carry up to 30 lbs and perform moderate climbing as needed.
• Flexible availability including days, evenings, weekends and occasional overnight travel as required.
• Willingness to participate in company trainings and follow brand standards and processes.