Brand Ambassador

Summary

The Brand Ambassador represents the Maison in a multichannel contact center, advising clients by phone, email, chat, and social media. The role combines expert product guidance, exceptional client service, and sales development.

Responsibilities

• Handle inbound and outbound client interactions and respond to inquiries across phone and digital channels.
• Process merchandise orders and maintain accurate client records.
• Build lasting client relationships, identify sales opportunities, and achieve sales, KPI, and service targets.
• Stay informed about products, launches, and processes, and partner with boutiques to support client needs.

Requirements

• At least 3 years of experience in a contact center, customer service, or retail environment.
• Strong communication, selling, client relationship, and problem-solving skills.
• Comfort learning multiple technology systems; Microsoft Office proficiency required.
• Luxury retail, eCommerce, jewelry, or Salesforce/CRM experience is preferred.
• Availability to work a flexible schedule, including weekends and holidays.