Resolution Advisor, Client Services

At Louis Vuitton, every client interaction should reflect the excellence, care, and craftsmanship that define our Maison. We are seeking a calm, highly skilled, and solutions-driven Resolution Advisor to join our Client Services team.

This role is responsible for managing complex client escalations, including sensitive service recovery cases and formal external complaint channels. The Resolution Advisor serves as a trusted brand representative in high-stakes situations, using sound judgment, empathy, and strong written and verbal communication to resolve issues in a way that protects both the client experience and the Maison.

Reporting to the Digital Resolutions Manager, this individual will play a critical role in de-escalating concerns, driving fair and consistent outcomes, identifying risk and trend patterns, and partnering cross-functional to improve the overall client journey.

This opportunity is ideal for someone who is experienced in handling escalated client issues, confident navigating difficult conversations, and comfortable making thoughtful decisions in a fast-paced environment. This position is based in Irving, Texas.

The ideal candidate will offer:

• Escalation Experience: Experience managing escalated customer or client concerns, ideally in a luxury, retail, hospitality, e-commerce, or high-touch service environment. Experience handling formal complaint channels or executive escalations is strongly preferred.
• De-escalation Skills: Proven ability to remain calm under pressure, manage emotionally charged situations, and turn difficult interactions into constructive outcomes.
• Communication Skills: Excellent verbal and written communication skills, with the ability to craft polished, empathetic, and professional responses in sensitive situations.
• Judgment and Accountability: Strong critical thinking and decision-making skills, with the ability to assess case nuance, apply policy appropriately, and make sound recommendations with limited supervision.
• Interpersonal Effectiveness: High emotional intelligence, patience, discretion, and professionalism, with the ability to collaborate effectively across teams and levels of the organization.
• Operational and Technical Strength: Strong attention to detail and comfort working across multiple systems, case management tools, and documentation platforms. Ability to maintain accurate records and manage multiple priorities at once.
• Business and Brand Acumen: Ability to balance client recovery with business priorities, policy adherence, and protection of the Louis Vuitton brand experience.

Louis Vuitton respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives that support professional equality for all and are committed to building an inclusive workforce through meaningful, lasting action.

The selected candidate will be offered a starting rate of $23 per hour in addition to a comprehensive benefits package that includes medical, dental, and vision coverage; short- and long-term disability; paid time off programs; employee discounts and perks; and two employer-contributed retirement plans.