CRC Brand Ambassador

Summary

The CRC Brand Ambassador delivers exceptional service to customers through phone, email, chat, and other channels. The role supports assisted sales, builds client relationships, and shares expert knowledge of Cartier products and services.

Responsibilities

• Handle inbound calls and respond to customer inquiries through email, social media, and other channels.
• Resolve customer needs, take ownership of issues, and support orders initiated by phone or website.
• Make proactive outbound calls for clienteling, product launches, milestones, and service updates.
• Build product knowledge and use storytelling to represent the brand.
• Sell and negotiate effectively, answer repair and service questions, and help close sales.

Requirements

• At least 3 years of contact center, customer service, or retail experience, or equivalent experience.
• Bilingual fluency in Spanish and English; Portuguese is a plus.
• Strong verbal and written communication, customer service, and selling skills.
• Experience with luxury retail eCommerce is preferred; proficiency with Microsoft Office is required.
• Ability to learn multiple systems, manage demanding client interactions, and work a flexible schedule, including weekends and holidays.