Customer Service Associate - Bal Harbour

Summary

Provides client-facing after-sales service support in a luxury retail environment. Supports clients, sales associates, and the back-office team to ensure service requests are handled efficiently.

Responsibilities

• Manage product registration for repairs and maintenance.
• Obtain updates from service facilities and factories and assist sales associates with client communications.
• Maintain accurate after-sales service statistics and inventory results.
• Consult with management and sales team members on after-sales service issues.

Requirements

• At least 2 years of experience in sales administration or customer service.
• Proficiency with Microsoft Office and SAP.
• A bachelor's degree and experience in the luxury watches or jewelry industry are preferred.