CRM Intern

As a CRM Intern at Balenciaga in New York City, you will support the Client Engagement team in executing strategic initiatives across direct marketing, data management, client analysis, and retail activations. This role offers a unique opportunity to gain hands-on experience in the luxury fashion industry while contributing to key client development and retention efforts.

• Support the tracking and analysis of key client KPIs.
• Prepare weekly and monthly CRM reports for internal stakeholders.
• Assist in validating and monitoring direct marketing and newsletter communications sent to AMER clients.
• Help analyze client purchase trends to inform strategic outreach and personalization efforts.
• Aid with data quality management activities.
• Support cross-departmental reports and projects, collaborating with Retail, Merchandising, and Global Client Engagement teams.
• Contribute to seasonal projects and assist with in-store activations as needed.
• Coordinate logistics for client gifting projects.

• Strong communication skills, both oral and written.
• Positive and proactive attitude.
• Able to work in a fast-paced environment.
• Detail-oriented and task-driven.
• Strong proficiency in Microsoft Excel and PowerPoint.
• SQL knowledge highly preferred.
• Strong time management and organizational skills.
• Able to work in our NYC corporate office.
• Able to receive academic credit.