CRM Intern

Summary

CRM Intern supporting the Retail Excellence team to execute direct marketing, data management, client analysis, and retail activations. The role provides hands-on experience in luxury fashion and supports client development and retention initiatives while reporting to the VP of Retail Excellence.

Responsibilities

• Support tracking and analysis of key client KPIs
• Prepare weekly and monthly CRM reports for stakeholders
• Validate and monitor direct marketing and newsletter communications for AMER clients
• Analyze client purchase trends to inform outreach and personalization
• Perform data quality management activities
• Support cross-departmental reports and projects with Retail and Merchandising
• Contribute to seasonal projects and assist with in-store activations as needed
• Coordinate logistics for client gifting projects

Requirements

• Strong oral and written communication skills
• Positive and proactive attitude with ability to work in a fast-paced environment
• Detail-oriented and task-driven with strong time management
• Proficiency in Microsoft Excel and PowerPoint
• SQL knowledge highly preferred
• Able to work in the NYC corporate office
• Able to receive academic credit to be eligible
• Strong organizational skills