Client Advisor - Mandarin Speaking - Lenox

Summary

Deliver exceptional luxury retail service as a Client Advisor focused on building lasting client relationships and driving repeat business. Use consultative selling, personal styling, and clienteling to meet and exceed store commercial targets. Represent the brand with professionalism and cultural sensitivity while supporting an elevated in-store experience.

Responsibilities

• Develop and maintain client relationships through proactive outreach, clienteling, and appointment-based selling.
• Consistently achieve or exceed monthly, quarterly, and annual sales targets and drive business through key product pillars.
• Capture and maintain accurate client data in POS and client tracking systems and leverage feedback to enhance client experiences.
• Deliver elevated in-store service and personalized styling experiences for diverse clientele and convert leads through discovery and product knowledge.

Requirements

• Experience in retail, luxury retail, hospitality, or other client-facing roles with a proven record of commercial results.
• Ability to connect with clients, provide consultative service, and work flexible hours including nights, weekends, and holidays.
• Proficiency with POS systems, client tracking tools, and email; authorization to work in the United States.
• Mandarin language proficiency required for this role; additional language skills and a college degree are desired.