SummaryAs a Client Advisor at Tiffany in Jacksonville, you will embody the Tiffany brand in each client interaction, using your flair for making each client’s experience extraordinary. You will develop client relationships, exceed commercial targets, and foster a clienteling culture.
Responsibilities- Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch.
- Be an excellent communicator and brand ambassador.
- Develop client relationships and exceed commercial targets.
- Foster a clienteling culture and encourage an entrepreneurial spirit.
- Deepen the relationship with clients to drive lifetime loyalty and spend.
- Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
- Capture client data and cultivate new and existing client relationships.
- Deliver a significant portion of sales through repeat client business.
- Identify innovative ways to grow your business through delivering elevated client experience.
- Drive business through key product pillars.
- Convert clients through curiosity and discovery daily.
- Elevate in-store experience by consistently delivering memorable moments to every client.
- Demonstrate passion as a Tiffany brand ambassador during every selling ceremony.
- Demonstrate Client Experience Behaviors identified within the NPS program.
- Embrace/Leverage client feedback to elevate every in-store experience.
- Execute best practices by optimizing hospitality and store amenities.
- Connect with your client’s wardrobe to ‘style them’.
Requirements- Experience in retail or luxury retail or relevant client-related experience.
- Proven track record in achieving commercial results.
- Ability to connect with the client.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Ability to work with a diverse client base.
- Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
- Must have authorization to work in the United States or in the country where the position is based.
- A college/university degree (desired).
- Proficiency in multiple languages (desired).
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