SummaryAs a Client Advisor at IWC Schaffhausen in Las Vegas, you will be responsible for delivering an exceptional client experience and achieving personal sales targets. You will act as an ambassador for the brand, ensuring client satisfaction and representing IWC both inside and outside the boutique.
Responsibilities- Host clients and stakeholders, providing personalized customer experiences.
- Sell watches, accessories, and services, exceeding turnover targets set by the Boutique Manager.
- Create sales opportunities inside and outside the boutique to recruit prospects and clients.
- Exceed client expectations through creative and personalized service.
- Establish and maintain strong personal relationships with clients from diverse backgrounds.
- Manage client database and clienteling activities daily.
- Handle customer service requests and processes.
- Maintain knowledge of IWC’s history, products, and partnerships.
- Deliver outstanding client service to differentiate from competitors.
- Organize and execute operational tasks with attention to detail.
- Maintain boutique according to global visual merchandising standards.
- Support the boutique team and participate in boutique administration.
Requirements- 3-5 years of experience in sales or hospitality.
- Fluent in English and comfortable with video chat software.
- Strong team player with excellent communication skills.
- Result-oriented, driven, and able to work independently.
- Strong selling skills and high emotional intelligence.
- Organized, disciplined, and able to handle diverse tasks.
- Understanding of client satisfaction and luxury experience.
- Open, outgoing personality with eagerness to learn and grow.
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