Client Advisor - SouthPark

As a Client Advisor at Alexander McQueen SouthPark, you will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every client visit into a memorable luxury shopping experience. You will take full ownership of the exclusive relationships of the AMQ clientele, meeting KPIs through personalized client experiences and cross-selling of products.

• Provide exceptional client experience by greeting, listening, and assisting clients in exceeding their needs, demonstrating excellent knowledge of the products and AMQ history.
• Proactively seize all cross-selling opportunities, utilizing all product categories available in the store.
• Maintain and develop client relationships through a custom-made approach with the support of CRM and digital tools.
• Engage with clients on general trends in the fashion world and developments in the luxury market.
• Exceed individual financial targets and maximize sales performance.
• Foster open and constructive communication with team members, promoting a positive working environment.
• Maintain shop floor standards and appropriate levels of products on the sales floor.
• Act in compliance with company procedures and guidelines on visual merchandising, operational guidelines, and stock procedures.

• Proven experience in a similar role within fashion retail companies or customer service-related field.
• Proven ability to drive and exceed individual and store KPIs.
• Genuine interest in fashion and follows industry trends/news.
• Team-player mentality with strong verbal and written communication skills.
• Strong selling skills and ability to overcome objections.
• Client-centric approach and an entrepreneurial spirit.
• Ability to work in a fast-moving and dynamic environment.
• Luxury product knowledge with keen interest in fashion trends and luxury market.
• Ability to use digital retail tools and CRM.
• Ability to be mobile for extended periods of time and lift packages weighing 10 lbs. regularly.