SummaryAs a Client Advisor at Gucci, you will be responsible for providing exceptional service to clients, meeting their individual needs and expectations, and serving as a Gucci Ambassador. You will create a branded, luxury client experience that conveys passion for the brand.
Responsibilities- Consistently achieve or exceed monthly and seasonal individual and store sales goals.
- Provide exceptional customer service by demonstrating excellent product knowledge and understanding of Gucci history and heritage.
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
- Capture meaningful customer data to build relationships and personalize future client development opportunities.
- Maintain an organized client book and provide appropriate follow-up on all sales or client requests.
- Discuss general trends in the fashion world and developments in the luxury market with clients.
- Work as a team player and foster open communication to ensure a consistent and exceptional experience.
- Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise.
- Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
- Maintain a neat and organized understock and stock room.
- Adhere to Gucci image standards and guidelines.
- Follow all company policies and procedures.
Requirements- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience in a similar role or customer service setting.
- Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
- Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously.
- Strong organization and follow-up skills.
- Accuracy and attention to detail.
- Team-focused with a desire to collaborate effectively.
- Ability to work in a fast-moving and dynamic environment.
- High flexibility and ability to adapt to different customers.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
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