Client Advisor - Ala Moana

Summary

The Client Advisor represents the brand and delivers exceptional luxury experiences by welcoming clients, understanding their needs, and building long-term relationships. This role supports individual and store performance goals through personalized service, product knowledge, and proactive clienteling.

Responsibilities

• Create a welcoming client experience and build relationships through personalized service, outreach, and follow-up.
• Achieve individual sales goals and performance metrics while supporting store objectives.
• Maintain expert knowledge of products, collections, services, and brand heritage.
• Process transactions and support inventory, stock organization, visual merchandising, and store operations.
• Follow company policies, loss prevention protocols, and confidentiality standards while collaborating with the team.

Requirements

• Demonstrate professionalism, integrity, flexibility, and a client-first mindset.
• Communicate effectively and contribute to a collaborative, inclusive team environment.
• Maintain brand grooming standards and adapt to changing business priorities.
• Bilingual or multilingual communication skills are useful when serving an international clientele.