Client Advisor - Aventura

Summary

The Client Advisor plays an active role in driving store sales and achieving key performance indicators by delivering a memorable, sophisticated client experience. This position focuses on building and maintaining a robust client portfolio, anticipating client needs, and supporting the store management and team while upholding Maison standards. The role requires a business-minded, service-oriented approach and strong collaboration with front- and back-of-house teams.

Responsibilities

• Provide outstanding client service and after-sale support to all visitors and clients
• Connect and reconnect with clients to identify needs and anticipate future requests
• Cultivate and manage a client portfolio to grow proactive business opportunities
• Drive individual sales and KPI performance with an entrepreneurial mindset
• Create personalized, versatile, and timeless looks for clients
• Use available tools and applications effectively to optimize business opportunities
• Collaborate proactively with front- and back-of-house teams and support overall team objectives
• Adhere to company policies and operational procedures

Requirements

• Preferred experience in fashion & accessory retail, customer service, or luxury hospitality
• Passion for fashion and ability to create personalized looks
• Business mindset with an entrepreneurial spirit
• Strong team spirit and ability to work toward common goals
• Comfortable using digital tools and quick to adapt to new technology
• Able to work in a fast-paced environment, multitask, and prioritize
• Proactive, passionate, and solution-oriented attitude
• Excellent written, oral, and listening skills in English and the local language; additional languages a plus