Summary
Client Advisor responsible for building and maintaining luxury client relationships at the Bal Harbour Shops location while achieving sales goals and upholding brand standards. The role focuses on personalized service, product knowledge, CRM use, and contributing to store presentation and operations.
Responsibilities
- Meet or exceed monthly and yearly sales objectives.
- Provide outstanding personalized customer service and build lasting client relationships.
- Use CRM tools to collect customer data and manage a client book with regular contact and follow up.
- Promote store events via email, phone, and personalized notes.
- Maintain sales floor and stockroom organization according to company policy.
- Contribute to visual presentation and uphold brand image standards.
- Record customer information accurately in the database.
- Support shipping, receiving, inventory control, and general housekeeping tasks as requested.
- Address client issues including shipping and alterations promptly.
Requirements
- Over three years of luxury fashion sales experience in a retail environment.
- Proven track record of exceeding individual and store targets.
- Excellent verbal and written communication skills and strong organizational ability.
- Ability to manage multiple tasks and thrive in a fast paced environment.
- Team oriented with strong collaboration skills.
- High adaptability and ability to cater to diverse customer needs.
- Willingness to work a flexible schedule including evenings, weekends, and holidays.
- Foreign language knowledge is a plus.
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